Member Bill of Rights | LegalShield Associate

Member Bill of Rights

As one of our valued members, LegalShield will strive to make your experience as pleasant as possible and ensure you receive all the benefits you are entitled to with your LegalShield membership.

Legal Matters

Consultation/Advice

A provider lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.
If your provider law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
If your provider law firm cannot reach you via phone within 2 attempts in no more than 2 business days, your provider law firm will use another method of communication to let you know they are trying to contact you.

Time Sensitive Need/Response

A provider lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.
If your provider law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.

Emergency Access

If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
If your law firm cannot reach you via phone within 2 attempts in no more than 2 business days, your law firm will use another method of communication to let you know they are trying to contact you.

Services

Document Review/Letters Prepared

When you submit a document for review, your lawyer will review the document within three business days.
If you need a letter prepared, it will be completed within three business days after all necessary documents to draft the letter are received.

Will Preparation

Once all your information is provided to your law firm for your will questionnaire, an initial draft of your will will be prepared by your lawyer within five business days.

Moving Traffic Violations

A lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.
If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.

Referral To A Lawyer Outside Your Law Firm

If your law firm must make a referral to a lawyer outside your law firm, the assignment will be made within three business days for all general matters other than those needing immediate review and within eight business hours for matters needing immediate review.

Questions About Benefits:

If you have a question about how your legal matter is covered under your contract, a benefits determination will be made by your law firm, and you will be contacted within 3 business days.

The urgency of a legal matter will be determined by the lawyer's professional discretion. This document does not create contractual rights. The LegalShield membership contract defines your membership benefits. This LegalShield Member Bill of Rights is intended to be a simple-to-read guide of service standards and is non-binding. For all items, some conditions and restrictions apply.

This information and information on websites are provided as an overview of products and plans provided by Pre-Paid Legal Services, Inc. ('PPLSI'). It also applies to products offered through PPL Legal Care of Canada Corporation and other subsidiaries. LegalShield provides access to legal services offered by a network of provider law firms to members and their covered family members. None of the above corporate entities, nor its officers, employees, or sales associates directly or indirectly provide legal services, representation, or advice. Any forms provided are not legal advice and should not be construed as such. You should consult with a lawyer to confirm the form meets your needs. No guarantee or promise of increased income or business is implied. Individual results and success as an independent sales associate depends on individual effort and abilities. These experiences are specific to each independent associate’s efforts, abilities and motivation. For statistics on actual earnings please review the Income Disclosure Statement. PPLSI employees and associates operate under our Code of ethics. Case studies are actual member experiences. Names and identities have been changed for privacy and privilege requirements. The benefits and prices described are not always available in all states and Canadian provinces or with all plans. See plan details and your member contract for specifics in your state or province of residence. Use of this website and the services is subject to PPLSI’s Terms of Service and Privacy Policy.